Returns

You may request a return within 30 days of delivery.

• Item must be unused, unopened, and in original packaging
• Item must be in the same condition as received

Non-returnable items include:

• Opened or used pool chemicals
• Clearance or final sale items
• Hazardous materials once opened

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number and photos so we can assist you quickly.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are issued to your original payment method
• Please allow 5–10 business days for processing

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

Exchanges

We replace items only if they are defective or damaged. Please contact us for assistance.

Order Cancellations

Orders can be canceled within 12 hours of purchase if they have not yet been processed or shipped.

Need help with a return? Contact us at
support@quebuy.com
QueBuy Customer Support