Return & Refund Policy

Return Eligibility

Most unused and unopened products may be returned within 30 days of delivery.

To qualify for a return, items must:

• Be unused and unopened
• Be in original packaging
• Be in resellable condition
• Include all original parts, accessories, and documentation when applicable

Non-Returnable Items

Certain products cannot be returned due to safety, health, or hazardous material regulations.

Non-returnable items may include:

• Opened pool or spa chemicals
• Hazardous materials
• Used pool maintenance products
• Products damaged due to misuse, mishandling, or improper storage
• Clearance, final sale, or discontinued items

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
☏ 1(908) 408-4755
Available between 8AM to 8PM.
Ready to answer your questions.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the product
• Photos of the shipping box and packaging
• A brief description of the issue

Once reviewed, we will work with you to determine the best resolution, which may include a replacement, refund, store credit, or carrier claim when applicable.

Refund Processing

Once your returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout.

Refund processing times may vary depending on your bank or payment provider, but typically take 5–10 business days.

Return Shipping Costs

Customers may be responsible for return shipping costs unless the return is due to:

• A damaged item
• An incorrect item shipped by us
• A verified product defect

Original shipping charges are generally non-refundable unless otherwise required by law or approved by QueBuy.

Order Cancellations

Orders may only be canceled before shipment processing begins. Once an order has shipped, it will fall under this return and refund policy.

Refused or Undeliverable Packages

Packages refused by the customer or returned due to an incorrect address, failed delivery attempts, or inability to receive hazardous material shipments may be subject to return shipping fees, restocking fees, or partial refunds depending on the situation and carrier charges incurred.

Exchanges

We currently do not guarantee direct exchanges for all products. If you need a different item, size, or variation, we may recommend placing a new order once the original return has been approved.